-Custom items require a deposit prior to starting any sketching or research for the piece. Full balance must be paid prior to the final piece being created. If at any point after the full balance has been paid you decide to cancel, you will be refunded 50% of the total purchase price.
-I require payment within 2 days (48 hours) of purchase.
-Order will NOT ship out until payment has cleared.
-Please make sure that your shipping address is correct upon checkout. I cannot be held responsible for items shipped to the wrong address.
Refunds and Exchanges
-If you feel that you have received the wrong item, please let me know within seven (7) days of when the purchase is received. I will accept an exchange of product (customer responsible for return shipping costs. New item's shipping costs waived).
-If you would rather a refund instead of exchange, I can work that out with you. A refund, less shipping costs, will be made promptly once the returned item has been received by me.
PLEASE NOTE: All custom work is FINAL SALE (no refunds or exchanges).
Lost Items: I am not responsible for lost packages. If you would like to add insurance to your order, please message me prior to payment, and I will add the charges to your order.
Damages during shipping: I take extra measures to ensure that your prints and original pieces arrive flat and uncreased. I use rigid mailers, and use a stamp that declares "Do Not Bend or Fold Please" on all my packaging. Unfortunately, the postal system does not always comply or handle packages carefully. If you wish to add extra insurance to your package, please let me know prior to checking out. Email me at email@example.com or use the form HERE. If you have purchased insurance, you can get your reimbursement at the post office. Daughter Zion Designs can not replace any prints or original pieces that are damaged during shipment for free.
Additional Policies and FAQs
Please note that custom orders may take more than seven to fourteen (7-14) business days to process before shipping. Custom artwork made by Daughter Zion Designs is the intellectual property of Daughter Zion Designs and therefore it it possible that your custom work could become a future design for sale*. If your custom order is something that you do not want replicated, please leave me a written note saying so, and I will respect that.
*Note: This policy does not apply to branding or logos.