-Items are shipped within three to five (3-5) business days once payment is received.
NOTE: during holiday months (November & December) it can take up to (7) seven business days for orders to be processed before being shipped.
-International buyers are responsible for customs fees and any fees/charges that apply when picking up your package (if applicable).
-Customs may delay the time of arrival depending on your location, and may delay it several weeks. You can never predict what customs will choose to do. Sorry for any inconvenience; please know that this is out of my control.
-International shipping can take anywhere from ten (10) to thirty-five (35) business days to arrive at destination.
Lost Items: I am not responsible for lost packages. If you would like to add insurance to your order, please message me prior to payment, and I will add the charges to your order.
Damages during shipping: I take extra measures to ensure that your prints and original pieces arrive flat and uncreased. I use rigid mailers, and use a stamp that declares "Do Not Bend or Fold Please" on all my packaging. Unfortunately, the postal system does not always comply or handle packages carefully. If you wish to add extra insurance to your package, please let me know prior to checking out. Email me at email@example.com or use the form HERE. If you have purchased insurance, you can get your reimbursement at the post office. Daughter Zion Designs can not replace any prints or original pieces that are damaged during shipment for free.
---Note about Canada Post: Unfortunately, Canadian shipping costs are often more expensive compared to other countries. I realize that you may be able to purchase hand made paper goods from other shops with less expensive postage rates, but know that Daughter Zion Designs are one-of-a-kind designs, not mass produced; you will not find these anywhere else. You are supporting a small Canadian shop, and keeping hand made products alive.---